Frequently Asked Questions

How long does shipping take?

Orders usually arrive within 2–6 business days. Delivery times can vary depending on [country/region]. Once your order ships, we’ll send you a tracking number by email so you can follow it every step of the way.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over “all orders”. If you’d like your order faster, you can choose express shipping/priority shipping at checkout for an additional $4.99.

What is your return policy?

You can return items within 14/30 number of days from the delivery date, as long as they’re unused, in their original packaging, and meet our return eligibility requirements. To start a return, contact us at elthanchicstore@gmail.com.

Are your products covered by a warranty?

Some of our products include a length of warranty, . You’ll find warranty details on each product page. If you have any issues, just send us an email at elthanchicstore@gmail.com.

What payment methods do you accept?

We accept [list payment methods, e.g., Visa, Mastercard, PayPal, Apple Pay, Google Pay, etc.. All payments are processed through a secure payment processor  for your safety.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use it on our Order tracking page or on the courier’s website to see the latest updates.

Do you ship internationally?

Yes, we ship to most countries worldwide. 

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change or cancel, contact us at elthanchic within 24 hours. After that, we may not be able to make changes.